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TN WW249 Resolving a failure of Sentinel Manager to configure with errors in the logger

Description

 

This article from InSource shows how to resolve of Sentinel Manager.

  • Author: Peter Farrell
  • Published: 09/20/2019
  • Applies to: Sentinel Manager version 1.1.100

Details

If attempts to configure Sentinel Manager fail with logger errors and where the Configuration Message pane shows Test Connection Failed - Invalid Sentinel Manager name 'http://localhost, the following procedure may resolve the problem.

 

SentinelMgr_001.png

Open the Wonderware Logger. You may see the following error 

 "Exception Type: SqlExceptionMessage: A network related or instance-specific error occurred..."

 

SentinelMgr_002.png

 

It may be that Named Pipes and/or TCP/IP are not enabled for SQL Server Network Configuration.

Open SQL Server Configuration Manager from the Start Menu.

Navigate to SQL Server Configuration Manager (Local) > SQL Server Network Configuration and review the settings for Named Pipes and TCP/IP

 

SentinelMgr_003.png

 

If you find that either of the Named Pipes or TCP/IP protocols are disabled, you should right click and enabled them.

 

SentinelMgr_004.png

 

You can now attempt to configure Sentinel Manager. If issues persist, call your local AVEVA Technical Support provider for deeper troubleshooting into the matter.