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InSource Solutions

InTouch on Terminal Services with ACP






Intouch with Terminal Server and  ACP ThinManager Server Failover 




Mike Viteri

Publish Date 1/6/2014

Applies to Software


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Applies to System/Module


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Concepts and Terms


To get started with Intouch for TSE please refer to this document.


ACP ThinManager 

ThinManager is a server-side configuration, management, and hardware enabling software for Terminal

Services based thin client systems.


ThinManager is a software program that allows thin clients to boot, receive a configuration, and connect

to a terminal server. ThinManager provides terminal configuration, session management, and session

status monitoring. ACP ThinManager provides quick replacement of terminals and an almost seamless

switch from terminal server to terminal server in case of terminal server failure.


A thin client is a device that connects to a server, logs onto a separate independent session, and runs its

applications on the server and not locally on the thin client. Thin Clients first connect to a ThinManager

Server where it receives its configuration. This configuration sends the terminal to a terminal server where

it logs in.


The keystrokes and mouse movements from the thin client are sent to the terminal server. The terminal

server session determines the response and sends the screen display back to the terminal. This

simplifies maintenance and management by eliminating the need to install and configure operating

systems and applications on the thin client. All configuration, management, installation and applications

are on the server, not the thin client.


How Thinmanager Works

Display Clients can be generated by a traditional session running on a Terminal Server, a shadowed thin client, an image from an IP camera or VMWare® virtual machines. The sources of these displays are referred to as Display Servers.
ThinManager's MultiSession core technology allows you to view multiple Display Clients with a single thin client. Using session tiling you can even view up to 25 Display Clients on a single monitor.
TermSecure extends this functionality even more by allowing you to link Display Clients to a user instead of to a particular thin client. Users can then access their own displays simply by authenticating to any ThinManager-Ready thin client.
ThinManager renders display clients through a number of different types of thin client hardware available from multiple manufacturers.
ThinManager from ACP adds server-side management features including auto-creation, replacement, feature grouping, and downloadable modules for simpler configuration and greater functionality in a Terminal Services Environment


Glossary of Terms


Automation Control Products
ACP Enabled Thin Client Network

A ThinManager server, a terminal server, and ACP
enabled thin clients connected and configured on
the same network.


Display Client
The graphic rendering of the output from a Display
Server. This could be a traditional Terminal Server
session, IP Camera display, or a Terminal-to-
Terminal Shadow session. Added in ThinManager 4.0.
Display Servers
Devices that provide content that can be displayed
on the client. Examples include the traditional
terminal server and IP cameras. Added in
ThinManager 4.0
Enforce Primary
A ThinManager feature that allows terminals that
failed over to a backup terminal server to return to
their primary terminal server once the primary
terminal server has returned online
The ability of a terminal to switch to a backup
server when the primary server fails.
Human-Machine Interface. A software program
that allows an operator to control a manufacturing
process. Also known as MMI, Man-Machine
Instant Failover
A ThinManager function that allows a
ThinManager Ready thin client to start sessions on
two terminal servers, with only the session of the
primary terminal server visible. If the primary
terminal server fails, the secondary session is
immediately displayed
Primary Terminal Server
The first terminal server that a terminal will log
The use of duplicate equipment so that if one unit
fails, another one takes its place. ACP uses
Redundancy for duplicate ThinManager Servers
and uses Failover for duplicate terminal servers.
Systems Control And Data Acquisition. A software
program that gathers and displays data, and
allows for operator input, for control of a
manufacturing process.
Secondary Server
Backup terminal servers that a terminal may log
A client device that relies on a server for
operations. ThinManager Ready thin clients are
Terminal Server
A server with a multi-user operating system that
processes data for terminals

Diagrams and Layouts


ACP ThinManager offers a centralized management solution for the modern

factory & office by simplifying management of application and visual sources.

Notes and Warnings


Planning Consideration for Terminal Server Applications with Intouch and ACP


The following system specifications are supported. The following information was derived from the specific test plan and is not intended as a limitation.

TSE Platforms 

  • Hardware: 2.8 GHz with 2 GB RAM, 1 GB network switch
  • Windows Server 2003 SP2 (32 and 64-bit version)
  • Windows 7 and SP1​
  • Windows Server 2008 R2 and SP1


In Wonderware tests, the TSE Platforms were used for client connection only. The Platforms did not have App Engines. Each Platform was configured to be an alarm provider and was filtered to subscribe to eleven Areas. Each Platform was deployed to a Terminal Services machine. 

Client Nodes 

  • Hardware: 2.8 GHz CPU with 1 GB RAM, 1 GB network switch
  • Windows XP SP3 (32-bit only)
  • Windows Vista SP2 (32/64-bit)
  • Windows Server 2003 SP2 Standard and Enterprise (32-bit version)
  • Windows 7 and SP1
  • Windows Server 2008 R2 and SP1