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System Platform 2014 install error 1618 Failed to install

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SOLVER

                 

Description

 

When installing System Platform 2014(or Patch01)  with SQL Server 2012 SP1. You can get an error that says "Failed to install. Error Code 1618.

Author

Mike Viteri

Publish Date 5/20/2014

Applies to Software

System Platform

Applies to Version

2014

Applies to System/Module

 

Article Version

00.01

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Detailed Steps 

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When installing System Platform 2014(or Patch01) with SQL Server 2012 SP1. You can get an error that says "Failed to install. Error Code 1618. 

 

This is caused by an error in SQL Server 2012 SP1 where the msiexec.exe processes keep restarting and running. It will not allow any other installers to start or it interrupts an installer already running.

 

This can also be confirmed by checking the Event Viewer application log and see this message:

 

"Detection of product '{A7037EB2-F953-4B12-B843-195F4D988DA1}', feature 'SQL_Tools_Ans’ failed during request for component '{6E985C15-8B6D-413D-B456-4F624D9C11C2}'"

 

Resolution

 

This is documented in the Microsoft KB article below which also includes a link to download a file to fix the issue.

 

http://support.microsoft.com/kb/2793634