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TN - 1222 System Management Server Failed to Get the Root Certificate

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This article from InSource discusses the error you may encounter and service to validate when adding a client to the System Management Server.

Description

This article from InSource discusses the error you may encounter and service to validate when adding a client to the System Management Server.

  • Author: Mario Meza
  • Published: 03/09/2022
  • Applies to: System Management Server 2017 and above

Details

 

When adding  a client to a System Management Server (SMS) you may encounter the following errors in configurator : 

 

- Fetching the root certificate from the System Management Server 'https://<SMSNodeName>:443'

- Failed to get the root certificate. Error Code: ServiceUnavailable, Error Message: Service Unavailable.

- Failed to configure the device.

- Please check ArchestrA Logger for more information.

 

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On the System Management Server Node,  access the Microsoft Services snap in module

From start run or command prompt enter 'services.msc'

 

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Ensure the ArchestrA Identity Manager Token Host service is running

 

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With the service now running from the client configurator you should be able to establish a connection with the SMS and register the device.

 

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