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049124 - Archestra License Manager isn't working (Trend not getting licensed) - Archestra License Server not in Services

Problem

Using Historian Client 10.1 (2012R2) and as of yesterday Trend no longer is able to aquire a license from the license server. Looked at the license server, and don't see the Archestra License Server service showing even in the Windows Services. Have already tried reinstalling licenses and reisntalling Historian Client but have not had any luck.

Product Version: 10.1

OS: Win 2008 64 bit

Solution

Walked user through browsing the 2012 R2 CD, entering the Historian Client folder, and opening the License Server folder. Within this folder is the setup.exe to install the License Server software. This does not get automatically installed with the Historian Client software itself.

Close Date: 2013-08-08 13:43:05