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046763 - Excel Addin for ActiveFactory goes to demo mode (15 minutes)

Problem

Installed ActiveFactory on a new system, but when trying to use the Excel addin it goes to demo mode. Why is this?

Product Version: 9.2

OS: Win 7 32 bit

Solution

Looked at the user's setup, and he is using Active Factory 9.2 but has a 10.0 license (2012). The 10.0 license will not work with version 9.2. Instead the user should upgrade to version 10.0, which is now known as Historian Client (Product name change). As well, version 9.2 of ActiveFactory is not supported with Windows 7. As such, upgrading is the only supported option.

Close Date: 2013-01-31 16:25:13