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041842 - AFWeb going into demo mode and unable to accquite license

Problem

Customer is using Information Server (4.0) able to connect to the portal, and acquire the correct license, but Trend continues to go into demo mode (since it does not see the ActiveFactory feature line). Upon loading the control the aahttpFlexLicClient module throws an error about a parameter being blank and it is expecting something XML.

Product Version: 10.0

OS: Win 2008 64 bit

Solution

I removed all WW licenses and made sure the correct licenses were installed so the product should work. Once that was complete, the error still occurred (we had originally thought the licenses might be the problem). The problem was solved by enabling directory browsing on the AAFlexLicWebService Solved by setting aaFlexLicWebServiceAppPool to use localsystem as the Identity and replace the web.config file from root\afweb to root\aaflex

Close Date: 2011-11-23 13:15:38