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029764 - Active Factory Trend not aquiring license

Problem

The customer has Active Factory Trend installed, but it always goes to demo mode. It was working fine a few days ago, but since yesterday it has been failing.

Product Version: 9.2

OS: Win 2003

OS_SP: SP2

Solution

Had the customer remove the license server entry from his local license manager. When we tried to readd it it failed saying it could not find the license server. Had the customer reboot his license server and it worked again.

Close Date: 2009-09-30 08:44:38