Skip to main content
InSource KnowledgeCenter

027837 - Unable to remote desktop to ActiveFactory Trend in RDP (Remote Desktop) - Trend falls into Demo mode

Problem

Unable to remote desktop to ActiveFactory Trend in RDP (Remote Desktop) - Trend falls into Demo mode. Using VMWare onsite and accessing that same VMWare session through RDP.

Product Version: 9.2

Solution

ActiveFactory will not acquire a license if through Remote Desktop (RDP). Client needs to be in front of the computer or perhaps access it through VMWare Server. When client was on site, acquiring an AF license did not fail. Client will inquire about TS license instead. Closing

Close Date: 2009-06-12 15:43:38