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026904 - Unable to remote desktop into AF

Problem

Active Factory will not work if the customer remote desktops into it. He does have valid licensing, what is the problem?

Product Version: 9.2

OS: Win 2003

OS_SP: SP2

Solution

The customer only has an Archestra.lic license file. This does not allow for concurrent users. To use remote desktop you do require an ArchestraServer.lic license. The AF recognizes remote desktop sessions and prevents them to stop unlicensed use.

Close Date: 2009-04-28 10:31:53