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026614 - Active Factory goes into demo mode

Problem

The customer just rebuilt his system, but now his Active Factory goes into demo mode.

Product Version: 9.2

OS: Win 2003

OS_SP: SP2

Solution

The original system was using an ArchestraServer.lic file. Showed the customer how to install the License Server from the Active Factory CD's root, and install the license. We also updated the OPT file to show the correct username. Once we did this and restarted Active Factory it worked correctly.

Close Date: 2009-04-13 13:05:49