Unable to cast object of type Archestra.HistClient.Database.aaServers to Archestra.HistClient.Database.aaServers The Customer is using Office 2007 version 12.0.6554.5001 which comes up as Pre-SP3. He is connecting to an InSQL 9.0 machine with no Patch.
Product Version: 9.2
OS: Win XP
I recommended he try reinstalling the software. This was ineffective. We also tried deleting the ActiveFactory folder in the following location: C:\Documents and Settings\(Logged in user)\local Settings\Application Data\Wonderware\Active Factory We also discussed the possiblity of doing a webex but he will not be able to for 2 weeks because there is no one currently in the IT dept. who can give him access for the webex.
Close Date: 2011-11-15 10:00:26