The customer installed AF on a laptop using a domain admin account. On that account everything works fine. When they try to then run it from a different user they get the following: Please wait while Windows Configures ActiveFactory. Preparing to install.
Product Version: 9.2
OS: Win XP
Customer uninstalled software and reinstalled from the CD. He had been reinstalling from a folder on his computer, and that apparently was a bad version. Once he used the CD all of his users can now use the software correctly.
Close Date: 2011-05-02 08:50:08