Skip to main content
InSource KnowledgeCenter

038934 - When opening AF Addin in Excel, windows primpts that it needs to configure ActiveFactory

Problem

The customer installed AF on a laptop using a domain admin account. On that account everything works fine. When they try to then run it from a different user they get the following: Please wait while Windows Configures ActiveFactory. Preparing to install.

Product Version: 9.2

OS: Win XP

OS_SP: SP3

Solution

Customer uninstalled software and reinstalled from the CD. He had been reinstalling from a folder on his computer, and that apparently was a bad version. Once he used the CD all of his users can now use the software correctly.

Close Date: 2011-05-02 08:50:08