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038934 - When opening AF Addin in Excel, windows primpts that it needs to configure ActiveFactory


The customer installed AF on a laptop using a domain admin account. On that account everything works fine. When they try to then run it from a different user they get the following: Please wait while Windows Configures ActiveFactory. Preparing to install.

Product Version: 9.2

OS: Win XP



Customer uninstalled software and reinstalled from the CD. He had been reinstalling from a folder on his computer, and that apparently was a bad version. Once he used the CD all of his users can now use the software correctly.

Close Date: 2011-05-02 08:50:08