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038032 - Active Factory slow startups

Problem

Customer is reporting that recently the active factory trends

Product Version: 10.0

ProdSp: SP1

OS: Win 2003

OS_SP: SP2

Solution

Ran the following query on his runtime database: select count(*) from dbo.PublicNameSpace and it returned over 2 million records. This indicates a corrupt public name space. We ran the script located on insource tech support website at the following link: www.insourcess.com/techsupport Look for technote 16.

Close Date: 2011-02-18 17:51:53