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034092 - Error when opening trends (System.io.filenotfoundexception)

Problem

The customer is trying to open ActiveFactory Trend, but the software crashes giving an error message from the Common Language Runtime Debugging Services.

Product Version: 9.2

OS: Win XP

OS_SP: SP3

Solution

We looked at the logs and the timezone settings on the machine but could not figure out the problem. Customer says it was working, and then suddenly stopped. In the end, the software suddently started working again. It is unconfirmed, but it looks like this may be due to domain policies/settings which caused the problem.

Close Date: 2010-06-18 15:29:38