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049463 - HC Excel plugin doesn't show current data, but Trend does

Problem

Hist Client Excel - v10.0.2 Office 2007 Windows 7 64bit ent Using the Excel plugin. When looking at data will see information up to Aug 29th, then from the 29th to today it just shows aug 29ths data for every value. Data from before the 29th is fine, it is only having problems with after the 29th. Using Trend shows the data correctly, so the data is in the system.

Product Version: 10.0

ProdSp: SP2

OS: Win 7 64 bit

Solution

Customer had no data for a six-hour time period. Customer knew why this occurred. This caused history block to be corrupted or non-existing.

Close Date: 2013-09-05 10:17:39