71838 - Touch Panel Not Recognizing License

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Problem

Attached is the ArchestrA.lic file that I received on the license disk. If you would, take a look at it. It acts as if no license is installed when on the matching touchpanel. The touchpanels mac addresses are 0003E119698A7 and 0003E119698A8.

Version:

Service Pack:

OS: Windows Vista

OS Service Pack:SP1

Solution

license was regenerated by WW hardware team. Sent to user, panel was able to recognize the new license

Close Date: 1/16/19 6:54