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InSource Solutions

70220 - A model TPND1U-19SR-PN1C Wonderware display which gets a blue screen within 5-20 mins of power applied

Problem

A model TPND1U-19SR-PN1C Wonderware display which gets a blue screen within 5-20 mins of power applied, every time Blue Screen reports: A problem has been detected and windows has been shut down to prevent damage to your computer. A process or thread crucial to system operation has unexpectedly exited or been terminated. If this is the first time youÔøΩve seen this stop screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical information: ***STOP: 0x0000000F4 (0x0000000000000003, 0xFFFFFA8008226830, 0xFFFFFA8008226B10, 0xFFFFF8000397F130)

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Solution

Ultimately it was determined that the best path forward is to replace this panel with an ACP Thin Client. This case can be opened at any time.

Close Date: 6/21/18

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