84222 - Mobile Access Web Pages Font Scaling Issue

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Problem

Screens displayed using the mobile access will scale down the fonts on screens the only way I have found to fix this issue is to revert to an old version of the program before the error occurs... seems to happen when screens save as HTML 2020.0.3.0 2020.0.3.0 Working in development seems like when i publish new screens does it across the board shifted in shrunk any browser and TV any resolution

Version: 2020 R2

Service Pack: SP3

OS: Windows Server 2019

OS Service Pack:

Solution

The last entry in the Known Issues and Workarounds section of the 2020 R2 +SP2 (v20.0.3.0) Release Notes contains the explanation and workaround for this issue. The entry title references the Text Box object in MA, but the full description is more complete . This is a known limitation for Mobile Access that AVEVA plans to fix in the future, but for now, this is the response and recommendation from the development team (SEE BOX) Issue: Text Box objects are drawn incorrectly in project screens that are viewed through Mobile Access. This might be due to scaling of the user interface. As computer displays have achieved higher resolutions, operating systems have implemented UI scaling to ensure that text, apps, and other items are displayed large enough to be usable. However, this UI scaling can affect the behavior of some apps, especially those that include drawing or rendering functions. Workaround: 1. Exit the development environment. 2. Go to the Display control panel in Windows, and then make sure Scale and layout is set to 100%. 3. Run the Studio development environment. 4. Save your project screens as HTML, and then test your project again. 5. If the issue persists, restart your computer to make sure the scale is applied correctly.

Close Date: 4/21/23 10:28