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TN - 1040 No Alarms in Window Viewer

After migrating an application, Window Viewer no longer displays alarms in the alarm client or the alarm summary.

No Alarms in Window Viewer

Description:

After migrating an application Window Viewer no longer displays alarms in the alarm client or the alarm summary.

Confirm the following configuration:

 Inside your DDESuitLinkClient Object ensure you have “Detect connection Alarm” Checked!

Enter your desired alarm comment without using “me.desc” 

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What if this doesn’t work?

“Often times, InTouch may startup prior to the bootstrap causing window viewer no to reflect the updated information. This may be due to a startup script; however, the following steps will correct the issue for now.  “

 Verify the Alarm Query is correct. (?)

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 Verify the client is being referenced correctly. (?)

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Below you will see no alarms are displayed on either screen.

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*      Next we will navigate to the home screen of your PC/Device

*      Right click your taskbar 

*      Select task manager

*      Navigate to processes 

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*      End all running “alarmmgr.exe”

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*      Navigate to services on your PC 

 

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*     Select ArchestrA Bootstrap

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*      Restart

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*      Open Window Viewer

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 The alarms will now be displayed

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