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TN RMP02 Upgrade of RMP does not function properly

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insource logo large.jpg

 

Description

Upgrading to the current version of RMP seems to work ok, but going to the website an error is generated.  The error message is : "The client application is not known or authorized"  - this is show after the login is successful

 

  • Author: Lewis Talley
  • Published: 06/18/2015
  • Applies to: RMP 2014 R2

 

 

Details

After upgrade when logging in to the website you see the error below:

Error.png

 

 

This is caused by trying to go to the original site (from the old version of RMP) which used http (not https:).  In my case I had upgraded and left the original icon on my desktop.  The behavior you see is that you get to the site to log in and then you see the error above.

 

old icon 2.png

 

The new icon (Start --> All Program --> Wonderware --> RMP) points to the correct https location.

new icon.png

 

Make sure you are pointing to the correct location of the website which now uses "https"